Privacy Policy

Last Updated: June 6, 2025

1. Introduction

At Satu Agency ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Data

We may collect personal identification information, including but not limited to:

• Name, email address, phone number, and company information
• Billing address and payment details
• Information provided in forms, surveys, or correspondence
• Account credentials for services we manage on your behalf (with your explicit permission)
• Information shared during consultations or project discussions

2.2 Usage Data

We may also collect information on how our website is accessed and used, including:

• IP address, browser type, and version
• Pages visited and time spent on those pages
• Referral sources and interaction patterns
• Device information and geographic location

2.3 Marketing Services Data

When providing marketing services, we may collect or process:

• Analytics data from your website or social media accounts
• Customer databases for targeted marketing campaigns
• Content and assets for creation and distribution
• Performance metrics from advertising platforms

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our services
• Improving and personalizing your experience
• Understanding how you use our services
• Developing new products, services, and features
• Communicating with you about our services, updates, and promotions
• Processing transactions and sending related information
• Protecting against fraud and unauthorized access
• Complying with legal obligations

4. Service-Specific Privacy Practices

4.1 Paid Advertising Services

When providing paid advertising services, we may:

• Access your advertising accounts on platforms like Google Ads, Facebook Ads, etc.
• Create and manage audience segments based on your customer data
• Track conversion and performance metrics
• Implement retargeting pixels on your website

All advertising data is handled in accordance with the respective platform's terms and privacy policies.

4.2 SEO Services

For SEO services, we may:

• Access your website analytics and search console accounts
• Analyze user behavior and search patterns
• Implement tracking codes for performance measurement
• Create content optimized for search engines

4.3 Content Creation Services

When creating content, we may:

• Access your brand assets and guidelines
• Create and store content on your behalf
• Publish content to your websites or social media platforms
• Track engagement and performance metrics

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential cookies: Necessary for the website to function properly
• Analytical cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to track visitors across websites to display relevant advertisements
• Preference cookies: Enable the website to remember information that changes how it behaves or looks

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Data Sharing and Disclosure

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf.
• For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: We may disclose your personal information for any purpose with your consent.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

7. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Secure data storage practices

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

9. Calendly Integration

We use Calendly to schedule consultations and meetings. When you book a consultation through our Calendly link (https://calendly.com/satuagency/consultation), Calendly collects personal information such as your name, email address, and any other information you provide.

Please note that Calendly has its own Privacy Policy that governs how they process your personal information. We encourage you to review Calendly's Privacy Policy before scheduling a consultation.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: admin@satuagency.com
• By visiting our website: Contact Page